Policy
Closure Policy
Not delivered?
We fix it or refund you in full.
7 days
to ask for a refund of unspent paid Diamonds.
30 days' notice
before we close by choice, with refunds.
On this page
Draft for legal review.
This Closure Policy explains what happens to your Diamonds if Mythoria: Rise of Valor closes. It is part of our Top-Up Terms.
1If we choose to close
- We give at least 30 days' notice on this website.
- Top-ups close on the day we announce the closure.
- We refund the unspent paid Diamonds you bought in the last 90 days, at the price you paid, plus unused Monthly Card days pro rata.
- Bonus Diamonds are not refunded.
2If we are forced to close
For example after a legal notice, a court order or a takedown by our hosting provider.
- Top-ups close the same day.
- Notice may be short.
- We use the same refund formula as in section 1.
- We pay refunds within 30 days, from our refund reserve.
3How we work out your refund
- We count your unspent paid Diamonds from our order records: oldest order first, and paid before bonus within an order.
- Each order is refunded at the price paid for it: the amount paid ÷ the order's paid Diamonds × its unspent paid Diamonds.
- Unused Monthly Card days are refunded pro rata: the card price ÷ 30 × the days left.
4How to claim
Open a support ticket from your account. If the website is already closed, email [SUPPORT EMAIL] from the address on your account. We work out what you are owed from our order records and send it to the bank account each payment came from.
5Our refund reserve
We keep money aside in a separate refund reserve, and we recompute it every week.
6What we can promise
We promise only what our reserve can pay. A court or bank order could freeze funds, including the reserve, and delay refunds.
7Your rights
Nothing in these terms limits your rights under the Consumer Protection Act 1999.
