Refund Policy

1Not delivered, wrong character or double-charged

If your Diamonds did not arrive, went to the wrong character, or you were charged twice for one order, we fix it or refund you in full.

2Unspent paid Diamonds within 7 days

You can ask for a refund of your unspent paid Diamonds within 7 days of purchase. We refund them at the price you paid for that order. Refunding an order also removes its unspent bonus Diamonds.

Example: you paid RM 41.90 for 680 Diamonds and got 680 bonus Diamonds. Two days later you have spent 100. Paid Diamonds are spent first, so 580 paid Diamonds are unspent. We refund RM 35.74 (RM 41.90 × 580 ÷ 680) and remove the rest of that order's Diamonds, bonus included.

3What we cannot refund

Spent Diamonds, bonus Diamonds and used Monthly Card days are not refundable, except where the law requires.

Diamonds count as spent oldest order first, and paid before bonus within an order.

4Where refunds go

Refunds go back to the bank account the payment came from. We do not pay refunds to anyone else.

5Chargebacks and fraud reports

If a payment is charged back or reported as fraud, we reverse that order's Diamonds and pause paid features on your account while we review.

6Parents and guardians

If a parent or guardian tells us that a player under 18 paid without their consent, we refund the unspent paid Diamonds of those orders as in section 2.

7How to ask for a refund

Open a support ticket with the category "Top-ups and payments" and include your order code, for example K7Q2M9XD. You can find it under My top-ups. We answer in the ticket within 3 working days, and we email you when the refund is sent. We pay an agreed refund within 14 days.

8Your rights

Nothing in these terms limits your rights under the Consumer Protection Act 1999.